Colissimo Return

If a delivered Product does not provide the User with complete satisfaction, they may return it to the Operator. The User will have fourteen (14) days to do so from the date of receipt of the order.

If the products concerned are food products, only unopened and intact packaging may be returned.

In the event of such a withdrawal, if the User wishes to return the products free of charge, they must request a return label from our customer service department at the following email address: Pavllovefrance@gmail.com and must return the products before the end of the 14-day withdrawal period starting from the day following the day on which the User received the products.

If the above conditions are met, the User will be entitled to a refund of the amount paid for the products. The shipping costs of the initial order will only be refunded if the Operator has made an error regarding the order. The operator will not refund the initial order shipping costs in any other case. The refund will be made once the Operator has recovered all the products or sooner if the User provides proof that they have returned the products (notably by using a tracking code).